Shipping Policy

Order Processing

All orders are processed within 4 business days (Monday–Friday, excluding public holidays) after your payment is confirmed. You will receive an email as soon as your order is on its way.

Shipping Cost

We offer free worldwide standard shipping on every order — no minimum spend required.

Estimated Delivery Times

Estimated delivery times after processing:

  • Europe: 1–2 weeks
  • United Kingdom: 3–10 business days
  • United States: 3–10 business days
  • Australia & New Zealand: 1–2 weeks
  • South America: 1–3 weeks
  • Middle East & Central Asia: around 3 weeks
  • Rest of the world: varies by destination — an estimate is shown at checkout

These timeframes are estimates based on recent deliveries, not guarantees. Delivery can occasionally take longer due to customs clearance, carrier delays, weather or peak periods.

Order Tracking

Once your order ships, we will email you a tracking link so you can follow it every step of the way. Please allow a few days after dispatch for tracking information to start updating.

Customs, Duties & Taxes

Orders may be subject to import duties or local taxes depending on your country. Where these apply, they are the responsibility of the recipient and are not included in the product price or shipping cost, as required by local customs regulations.

Incorrect Address

Please double-check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you spot a mistake, contact us within 24 hours of ordering and we will do our best to correct it before dispatch.

Lost or Undelivered Orders

If your order has not arrived within the estimated timeframe, contact us and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.

Payment

We accept major credit and debit cards as well as the express payment options shown at checkout. All payments are processed over an encrypted, secure connection — we never store your card details.

Need Help?

Questions about your delivery? Email us at contact@ozymarts.com and we will be happy to help — we reply within 24 hours.